Privacy Policy

Last updated: May 20, 2026· Draft — pending final review

1. Who We Are

This Privacy Policy describes how Sebastián Herrera Real Estate (“we,” “us,” or “our”) collects, uses, and shares personal information of visitors and prospective clients who interact with our website, forms, calls, and text messages.

2. Information We Collect

We collect information you provide directly to us, including:

Name, telephone number, email address, and municipality submitted through our intake forms.
Property-related preferences and inquiries.
Records of our calls, voicemails, and text-message exchanges.
Technical data such as IP address, device type, browser, and pages viewed.

3. How We Use Your Information

To respond to your inquiry and provide real-estate services.
To contact you by phone, text, or email about properties, listings, market updates, and follow-up.
To improve our services, marketing, and website.
To comply with legal obligations.

4. Third-Party Service Providers

We share personal information with vendors who help us operate our business. These include:

Lofty— CRM and lead-management platform used to store and route inquiries.
Twilio— voice and SMS messaging infrastructure used to place calls and send text messages.
ElevenLabs— AI-generated voice technology used in certain follow-up calls.

Each of these providers processes data on our behalf under their own privacy and security commitments. We do not sell your personal information.

5. Consent for Calls and Text Messages

By submitting a form and checking the consent box, you provide your prior express written consent for us to contact you at the telephone number you provided, including by autodialed and AI-generated / prerecorded voice calls and text messages. Consent is not a condition of any purchase. Message and data rates may apply. You may reply STOP at any time to opt out of texts, or contact us to revoke consent for calls. See our Terms & Conditions for details.

6. Data Retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on where you reside, you may have rights to access, correct, delete, or restrict use of your personal information. To exercise these rights, contact us using the details below.

8. Children

Our services are not directed to children under 13, and we do not knowingly collect information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

10. Contact

Questions or requests can be sent to contact@sebastianherrera.com.